Refund & Cancellation Policy
Money Back Guarantee for Classic Memberships
- If you are subscribed to a 3- or 6-months Gold, Premium, or Diamond plan and don’t receive any response within 30 days, you are eligible for a 100% refund, provided you:
- Upload at least one photo
- Contact a minimum of 10 members
- Don’t receive replies to your personalized message
- Aren’t contacted by other members
- Don’t view/take any verified contact numbers
- Others don’t view/take your contact number
- This guarantee is detailed on our Money Back Guarantee page
General Refund Policy
- Membership fees are generally non-refundable once services have been utilized.
- If you’ve made a payment but haven’t used any services, you can request a refund through the link provided in your payment confirmation email.
- Auto renewal can be turned off via the My Membership section in your account.
Doorstep Services
- You can cancel within 24 hours of the scheduled visit and request a refund.
- Refunds are processed within 7 working days, subject to GST deductions.
Auto Renewal Cancellation
- Premium memberships may only use the auto-renew.
- No refund is given for unused time after cancellation unless covered under the money back guarantee.
Summary
| Services | Refund Available | Conditions |
|---|---|---|
| Basic Memberships | No | Once service is used |
| Silver Memberships | Yes | If no response in 30 days + conditions met |
| Gold Memberships | Yes | Cancel within 15 days |
| Premium Memberships | Yes | Cancel 24 hours before appointment |
Conclusion
- Refunds are limited and only applicable under specific conditions such as:
- No response from members under Money Back Guarantee.
- Cancellation of Assisted or Doorstep services within a defined time frame.
- Standard memberships are non-refundable once services are used (like sending messages or viewing contact details).
- Users are encouraged to review plan terms carefully before making a payment and disable auto renewal if not needed.
